Monday, April 6, 2009

Ikea woes

Customer service sucked
Stock sucked
Delivery SUCKS.
Ikea might be on my totally sucky list from now on..

I went there yesterday with my 3 year old and my Man, and this was the FIRST time ever (yes I know, sad, but what can I do?) I went into a store, looking for a large purchase to buy with cash in hand. I walked in wanting to purchase a double bed, with a mattress.. we walked through the sunday shoppers, and made our way to the beds.. We had already picked out the model, of bed, just needed to find the right mattress, and then the waiting started... First, second and third choice were sold out, and what do you know so is the size of bed we want. Funny, thursday they said they were getting double shipment.

I looked at the customer service girl, and kinda went off! I told her I was in thursday, sold out, and now sold out. I said a few more random words then followed suit of my 3 year old and we parked our butts on (a very uncomfortable) mattress and a couple behind us said "If you are looking for customer service come during the week, they don't care here"

I sent my Man in to do the talking after we both decided on a QUEEN sized bed! YAHOO! and voila 30 min later, we had a piece of paper saying we wanted a bed and mattress and they wanted $580.00 (before tax ofcourse) from us. We couldn't stuff it in the car, so we opted for shipping. WHOA. We waited in line for another 30 minutes to get the shipping organized and pay..
WHAT...
$704.12 LATER!!!!!!!!!! I mean $69.00 for delivery? I almost died.

My last words said in Ikea were
"Excuse me, I need to get out of here" while I was trying to get through a line..

Everyone else shopping there was pleasent and happy and not frazzeled.. I walked out of there hot, red faced and my hair a mess!

I too want to be a happy Ikea shopper... But after that.. I don't think I want to go in.. Lucky my Man said he'd go in after work to pick up our dressers...

UGH

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